Frequently Asked Questions

Questions and answers to augment your decision to use professional data management. (Click on the question to see the answer). For answers to your specific questions Contact our Manage Info Help Desk.

1. Why should we turn our records over to a professional manager?
2. What is your pricing structure, and how is it applied?
3. What makes your company stand out from the other professional service companies?
4. Why do we need off-site protection for our media?
5. How quickly can I get information delivered to our facility when it is needed?
6. What kind of security do you have inside your facilities? Outside your facilities? In your pickup and delivery vehicles?
7. How do I know I will get quality service?
8. Will we lose control of our paper records and media?
9. How will you know where my records are in your facility?
10. How do we get started in setting up a professional records program?
11. Why is your media vault superior to a standard fire protection vault?
12. Do you have any kind of back up system to insure protection for my data in case there is a failure in your vault?
13. Will our records be kept together in one contiguous area?
14. Does Millennium stay current with technological advances in the information service field?
15. How much space can we have?
16. Can we use our own boxes for storage?
17. Do you have pickup and delivery service?
18. How do I prepare boxes to go off-site?
19. How fast can we get our records and will you retrieve them for us?
20. Do we get a computer listing of our records and do you barcode?
21. Do you destroy records, and can you provide a listing of what has been destroyed?
22. What is the cost and does the size of the storage carton make a difference?
23. What do I need to do to get started?
24. For answers to your specific questions click on the IM icon

1. Why should we turn our records over to a professional manager?

Some key factors: Frees up high cost space, out sourcing allows companies to focus on what they do best, provides off site backup, higher level of security.

2. What is your pricing structure, and how is it applied?

Rental pricing is based on cubic foot displacement. Pricing levels are based on volume. Service pricing is based on usage and volume.

3. What makes your company stand out from the other professional service companies?

We design our service offering to meet our customers needs and insure customer satisfaction. We are so confident our service will meet your requirements that we wave any removal penalty.

4. Why do we need off-site protection for our media?

All vital electronic data should be backed up in case of catastrophe.

5. How quickly can I get information delivered to our facility when it is needed?

We are on call 24 hours a day, seven days a week. On an emergency basis, we can get your data to you within two hours.

6. What kind of security do you have inside your facilities? Outside your facilities? In your pickup and delivery vehicles?

Our facilities are alarmed, they have dry sprinklers, and security monitors. Our buildings sit back from the street and are unmarked. Our vehicles are alarmed, windowless, and we have a "truck trap" in our warehouses to ensure secure data transfers.

7. How do I know I will get quality service?

We will assign your company a customer service person to handle your account. This individual's primary responsibility is to make sure you get quality service. Our customer service people are accessible and committed. We also guarantee our service. If you are dissatisfied with our performance we will return your records/data to you free of charge.

8. Will we lose control of our paper records and media?

No. If you choose to have Millennium maintain control of your records in our records database, we will update you continually on the status of your inventory. You choose the level of detail you require--box, file, tape, etc. If you choose to control your records database through your own PC, you have all the information at your finger tips, of course we also have the information backed-up in our central system.

9. How will you know where my records are in your facility?

We will provide you with an inventory for all your information designating aisle, shelf, and row where your information is located.

10. How do we get started in setting up a professional records program?

The first step is to set up a retention schedule, so you will know which records or data to keep and when it should be destroyed. Our consulting staff can performs this service for you.

11. Why is your media vault superior to a standard fire protection vault?

Most media vaults are designed on the basis that the possibility of fire is remote. Our vault is designed to protect your media in the event a fire does occur.

12. Do you have any kind of back up system to insure protection for my data in case there is a failure in your vault?

Our vault is designed to prevent a failure. We are a back up for your media. We designed our vault with an insulated core, climate control system and fire suppression system to ensure it does not fail.

13. Will our records be kept together in one contiguous area?

No. For efficiency purposes we put your data in the first available empty space. Our bar code inventory system insures that your information is specifically located. This also provides you with an additional level of security as your data is not stored in one area exclusively.

14. Does Millennium stay current with technological advances in the information service field?

Yes. Our records software is the best in the industry and is continually updated to maintain that position. Our vault is on the cutting edge of technology and is modular in construction to easily accommodate changes in design. Our Scan on Demand, document imaging, and disaster recovery services are periodically reviewed to incorporate new ideas.

15. How much space can we have?

Millennium can provide all the storage space that you require and much more. We have three separate warehouse sections with several acres of land set aside for expansion. 

16. Can we use our own boxes for storage?

Yes, as long as they are "industry standard" sized boxes.

17. Do you have pickup and delivery service?

Millennium is a full-service records center that can accommodate all of your pickup/delivery requirements. In addition, we guarantee a two-hour response time for rush deliveries.

18. How do I prepare boxes to go off-site?

Millennium will provide you with preprinted box labels. You will affix the labels to your boxes and call Millennium to arrange a pickup.

19. How fast can we get our records and will you retrieve them for us?

Same day delivery service is available for items requested before 12:00 p.m. at your regular rate. Requests made after 12:00 p.m. will be delivered the morning of the next business day. In addition, we can set specific times for your delivery schedule, i.e. weekly, monthly or quarterly. Millennium also offers ASAP delivery. (within 2 hours of request)

20. Do we get a computer listing of our records and do you barcode?

You can request an inventory printout when you send new boxes. In addition, we can provide you with a listing of your complete inventory on a diskette or in hard copy form. If you have connectivity to Millennium via your computer you can access your inventory via our web-site. In addition, all boxes are barcoded for ease in identification and retrieval.

21. Do you destroy records, and can you provide a listing of what has been destroyed?

We send destruction notices per request and require our clients to sign off on a Destruction Authorization Form prior to any records being destroyed. Once the records are destroyed Millennium's Operations Manager certifies the destruction, signs the Destruction Authorization Form and the original is returned to the client for their records.

22. What is the cost and does the size of the storage carton make a difference?

Please see your pricing schedule for all storage and service rates and yes, the size of the storage carton does make a difference.

23. What do I need to do to get started?

Simply click on Contact Us and fill in the online form.

24. For answers to your specific questions click on the IM icon.

top